Tracking Number Says Delivered, But I Have Not Received Order.Updated 5 months ago

This happens more often than you’d think, and there are a few common reasons.

First, give it a little time. USPS sometimes marks packages as delivered a day or two before they actually arrive. In many cases, the package shows up within the next 24–48 hours.

While you wait, here are a few quick things to check:

• Ask friends, family, roommates, or coworkers if they grabbed it for you

• Check around your porch, mailbox, or leasing office

• Keep in mind our orders ship in 11" x 13" poly mailers, which can be easy to miss

If it still hasn’t turned up, we recommend contacting your local USPS branch with your tracking number. They can often see exactly where the package was scanned and may be able to retrieve it if it was delivered to the wrong address. It also never hurts to check with neighbors, just in case.

Once a package is marked as delivered, there’s unfortunately only so much we can do from our end here in Tempe. If we could borrow Santa’s sleigh (and his route efficiency), we absolutely would. We’re just not there yet.

Still need help?

If you’ve tried the steps above and your package is truly missing, please reach out to our support team by clicking here or by e-mailing us at support [at] somegoodapparel [dot] com within 30 days of the expected delivery date.

We’ll do everything we can to help track it down and, when appropriate, assist with a replacement or refund.

Requests made after 30 days fall outside what we’re able to support.

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TL;DR: It’s probably hiding. Give it 48 hours, investigate your surroundings, then summon USPS with your tracking number.