Help! My Order Hasn't Arrived (International)Updated 5 months ago

International orders on average take two weeks to ship and be received, but please keep in mind that this is an average. They can get there sooner (or much later).

What’s usually happening:

Many international packages spend time held at customs for inspection or processing. This is completely normal and often the reason an order appears delayed.

It’s also common for tracking to pause or stop updating once a package leaves the U.S. Tracking usually resumes after it clears customs or is handed off to your local postal service. A lack of updates doesn’t mean the package is lost.

While most orders arrive within the expected window, but some countries or local customs agencies may take longer to process incoming packages. 

In rare cases, we’ve seen international orders take several months to be delivered.

What to do if it’s taking longer than expected:

If your order hasn’t arrived after six weeks, we recommend contacting your local postal service and customs office first, as they’ll have the most accurate information once the package enters your country.

In some cases, international orders are marked as undeliverable due to an incomplete or unverified address and are returned to us. When that happens, we process returns within 48 hours of receiving them and will reach out to confirm next steps.

If you believe your package may be delayed beyond these timelines or on its way back to us and you haven’t heard from us yet, please reach out to our support team by clicking here or by e-mailing us at support [at] somegoodapparel [dot] com.

We do our best to respond within a business day.